Shipping & Returns

Shipping
Orders received will be processed within the next two working days. We work 9.00am to 6.00pm, Monday to Friday except for Malaysian national and Selangor state holidays. We try our best to have stock on hand. However, should your order happen to be out of stock and we require additional time to ship your order, we will inform you by email.

Our shipping agent is Web2ship and Pos Malaysia Bhd.

For Malaysia, we ship by POSLAJU.

The approximate transit times is 1-2 working days

For countries other than Malaysia, we ship by AIR PARCEL.

We will provide tracking number and service provider (Pos Malaysia/ DHL / Singpost / Aramex) for you to track the parcel.

If you want to know the estimate delivery time please email to emarketing@gerakbudaya.com for enquiry.

Transit time varies depending on the country where products are to be shipped. All transit times are subject to Customs Clearance, transport conditions and volume of mail traffic.

Returns
We do our best to ensure that our products are in good condition and well packed before shipping. In the unfortunate event that our product arrives badly damaged during transit, the product may be returned within 30 days of purchase. A product is considered badly damaged if parts of it is torn off during transit, or has blank or missing pages. The buyer has the option to request a replacement or refund.